Privacy Policy

This Privacy Policy describes how Stage Coach, Corp. (“Stage Coach,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards personal information when individuals access or use our website, applications, platform, and related services (collectively, the “Services”). This Policy should be read together with our Terms of Service. By using the Services, you agree to the practices described below.

1. Who We Are and How We Operate

Stage Coach provides AI-enhanced property staging, design, and listing-preparation tools for real estate professionals, homeowners, and service providers.

Depending on the context, Stage Coach may act as:

• A data controller, determining how and why data is processed; or

• A data processor, processing Customer Data on behalf of a user or organization.

This distinction is explained in Section 5 (“Customer Data and Role Classification”).

2. Scope of This Privacy Policy

This Policy applies to all users of the Services, including account holders, collaborators, homeowners whose property information is provided by a user, and visitors to our public website.

This Policy does not apply to third-party websites, integrations, or tools that you choose to connect to the Services. Their privacy practices are governed by their own policies.

3. Information We Collect

We collect personal information that users provide directly, information automatically collected during use, and information obtained from third parties.

3.1 Information Provided by Users

We collect information such as:

• Names, contact information, login credentials

• Payment information

• Company or brokerage details

• Communications with us

• Project and property information, including photos, videos, floor plans, staging notes, and other User Content

Users are responsible for ensuring they have lawful authority to upload information relating to third parties (e.g., homeowners or clients).

3.2 Information Collected Automatically

We collect:

• Device identifiers and IP addresses

• Browser and operating system data

• Session information and usage logs

• Diagnostic and performance data

• Location information (if enabled)

• Cookie identifiers and tracking data

• Logs of AI feature interactions

3.3 Information Obtained from Third Parties

We receive information from:

• Authentication providers

• Payment processors

• Cloud platforms

• Analytics vendors

• Real estate software integrations

• Customer support and marketing systems

All such data is handled according to this Policy.

4. How We Use Personal Information

We use personal information to:

• Provide, maintain, and improve the Services

• Authenticate users

• Process transactions and subscription payments

• Generate AI recommendations and renderings

• Communicate with users and provide support

• Monitor compliance with real estate and privacy laws

• Enhance performance and develop new features

Where possible, we use aggregated, anonymized, or de-identified information for analytics and product improvement.

Marketing communications may be sent in accordance with applicable laws. Users may opt out at any time.

5. Customer Data and Our Role as Controller/Processor

5.1 Customer Data

“Customer Data” means any information, files, images, videos, property details, or other content that users upload, submit, or generate within the Services. Users own and control their Customer Data.

5.2 When Stage Coach Acts as a Processor

We act as a processor when users upload information such as:

• Property photos

• Client information

• Staging notes

• Project files

In these cases, we process Customer Data solely on the user’s behalf and in accordance with their instructions.

5.3 When Stage Coach Acts as a Controller

We act as a controller when:

• Managing account information

• Processing billing data

• Handling marketing communications

• Securing and monitoring the platform

• Determining how anonymized or aggregated data is used to improve AI models

This distinction is important for understanding user rights and our regulatory obligations.

6. Use of Artificial Intelligence

Stage Coach uses AI technologies to generate staging recommendations, renderings, and property insights. As noted in the Terms of Service, AI Output is informational only and should not be treated as legal, structural, appraisal, or regulatory advice.

6.1 Transparency (Québec Law 25)

Stage Coach does not make automated decisions that create legal or significant effects for users. AI tools generate suggestions, but users remain responsible for validating accuracy and determining how to apply outputs.

6.2 AI Training

We may use anonymized or aggregated data derived from Customer Data to improve AI accuracy and performance. Users may opt out by contacting info@trystagecoach.com.

7. How We Share Personal Information

Stage Coach does not sell personal information.

We may disclose personal information to:

• Service providers supporting hosting, AI processing, authentication, payments, analytics, communication, and security

• Legal authorities where required

• Prevent harm, fraud, or misuse

• Enforce our Terms of Service

• Ensure compliance with fair-housing laws

• Facilitate business transactions (e.g., mergers, acquisitions)

• Parties authorized by the user

Sub-processors may include cloud providers, monitoring tools, analytics vendors, email delivery partners, and customer support systems. A list may be provided upon request or posted later.

8. International Data Transfers

Because the Services operate in both Canada and the United States, personal information may be transferred across these jurisdictions. We implement contractual, technical, and organizational safeguards consistent with applicable laws.

9. Security

We use administrative, technical, and physical safeguards to protect personal information, including:

• Encryption

• Access controls

• Secure cloud infrastructure

• Monitoring and auditing

No method of transmission or storage is fully secure; we cannot guarantee absolute security.

10. Data Retention

We retain personal information as long as necessary to:

• Provide the Services

• Meet legal obligations

• Resolve disputes

• Maintain business records

• Enforce agreements

Users may request deletion, subject to legal and operational limitations.

11. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access your personal information

• Correct inaccurate information

• Delete information

• Restrict processing

• Opt out of certain uses

• Withdraw consent

• Receive information about automated processing

These rights vary under PIPEDA, Québec Law 25, CPRA, VCDPA, and other privacy laws.

To exercise your rights, contact info@trystagecoach.com.

12. Cookies, Tracking, and Do Not Track Signals

We use cookies and similar technologies for authentication, functionality, analytics, and security. Users may adjust browser settings to manage cookie preferences, though disabling cookies may reduce functionality.

Stage Coach does not currently respond to browser-initiated “Do Not Track” signals.

13. Third-Party Websites and Integrations

The Services may contain links or integrations with third parties. Their privacy practices are governed by their own policies. Users should review third-party privacy notices before engaging with them.

14. Children’s Privacy

The Services are intended for individuals aged 18 and older. We do not knowingly collect personal information from minors. If we learn that a minor has submitted information, we will delete it promptly.

15. Changes to This Privacy Policy

We may update this Policy to reflect changes in our practices, technologies, legal obligations, or operational needs. When updated, we will revise the “Last Updated” date and may provide additional notice as required by law.

16. Contact Information

For questions, concerns, or privacy-related requests, contact:

Stage Coach, Corp.
Email: info@trystagecoach.com